The company X&M HASSIOTIS O.E. considers as a factor of primary importance for ensuring the continuous satisfaction of its customers' requirements, the management of all the processes that make up its operation in accordance with the principles underlined in the context of the international standard ISO 9001:2015 . For this reason, the company X. & M. HASSIOTIS O.E. has developed, installed and implemented an integrated Quality Management System in accordance with the ISO 9001:2015 standard, which is committed to comply consistently and with the aim of providing services of constant and recognized quality as well as the continuous improvement of both the system itself and the operational processes and services provided.Within the framework of the above recorded and implemented policy, the company X. & M. HASSIOTIS OE monitors and tracks the needs of customers (internal and external) as well as the developments of technology and the market in which it operates - Installation, Maintenance & Upgrade of Elevators - to be able to provide reliable, up-to-date and innovative services that ensure the absolute satisfaction of the demands and expectations of its customers.
For the company X. & M. HASSIOTIS OE the concept of quality includes the following:
Focusing on satisfying the needs, but also the expectations of the interested parties. Providing services characterized by high manufacturing quality, reliability and safety for the user. Commercial policy to maintain highly competitive prices at the level of both the immediate purchase cost and the long-term economic benefit. Quick response to service delivery. Honesty, clarity and reliability in communication and cooperation with customers. Compliance with laws and regulations.
The General Manager of the company is responsible for the continuous and smooth implementation of the Quality Management System. The Quality Management Officer is authorized to coordinate, implement, monitor and maintain the Quality Management System to conform to the selected standards and specifications. Finally, the Quality Management Officer has the final responsibility for accepting or rejecting the services provided, depending on the appearance or elimination of systematic quality failures.
The objectives around which there is a continuous and systematic effort in the company include:
Improving the degree of customer satisfaction, compressing the failure rate in services provided, increasing the range of services produced, expanding the customer base as well as the degree of penetration of existing customers.
For the monitoring of the Objective Quality Objectives, Quality Indicators are defined which are monitored by the Quality Management Officer and presented at regular intervals to the company's Management, as part of the Quality Management System Reviews.
The course of the indicators illustrates the degree of realization of the objectives and it is possible to lead to modifications of the Quality Management System.
The Management of the company X. & M. HASSIOTIS OE is committed to providing all the required resources for the implementation and effective operation of the Quality System.
The three axes of this Quality Policy, namely:
Adherence to the Quality Management System, customer satisfaction and continuous improvement.
It is the duty and contribution of all personnel at the company X. & M. HASSIOTIS O.E. This quality policy is reviewed and checked for its continued suitability.
